Hidden charges in online irctc ticket booking
Wednesday, April 19, 2006 | 
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| 2,055 views
(Last Modified: 22/05/2006 @ 15:39 GMT-5)
I booked my tickets for home from Delhi on http://www.irctc.co.in for first time as this service has just been started where you can book tickets online for any train.
And despite charging you Rs. 25 extra as transaction charges, it also charges Rs. 11 from the bank used to book ticket. That amount is then cut from your account by the bank. I had to cancel my ticket of Thursday, April 13 and I has to book it again for Friday, April 14 because of our team party.
And when you cancel a ticket, Rs. 40 are again cut from your account as cancellation charges. And again, as money is sent back to your bank account, bank (and indirectly you) is charged Rs. 11.
So for booking, you have to pay Rs. 36 extra and for cancellation, you have to get away by paying Rs. 51. For a complete round from booking to cancellation, you have to shred total of Rs. 87 and that Rs. 11 funda is mentioned nowhere when I tried to search for it over the website.
Spread the word: 
November 19th, 2007 at 13: 34
for me too the same thing,. this is what my bank gives in the account statement for that 11 rupee charges. happily, i didnt have to cancel my ticket.
IRCTC CHGS 11/3/2007
March 12th, 2008 at 4: 29
You can find the details of the same, in Terms and Conditions section
April 16th, 2008 at 19: 09
Thanks for this – I was wondering what those charges were – they should really mention this while paying. What they’re charging now is ludicrous – considering we are actually helping them in the process too (they save on manpower and time!). So its Rs. 36 to book a ticket, not Rs. 25!
August 6th, 2008 at 14: 06
Yes I also faced the same situation and when i contacted ICICI Customer Care they didnt come up with a satisfactory answer.
August 30th, 2008 at 21: 32
I have booked and cancelled no of tickets and never bank charges are levied while getting refunds
please check with your banker or write to IRCTC with scanned copy of your account
Bank charges are very well mentioned on site at no of places
October 24th, 2008 at 10: 44
I got hit by this too.
August 13th, 2009 at 18: 26
They should do a better job at disclosing the Net Backing Charge by putting it on the page where they preset the user with payment options, rather than mentioning it in the terms and conditions page.
Recently I tried to book tickets and everytime I attempted to make the payment, the amount would get deducted from my back account but I would get the “Service Unavailable” error when my browser would return to the IRCTC site after making the payment. It ended up that by the time I successfully got a ticket, the ticket had already got into waiting list.
When I called up the customer support and calmly explained to her the situation, I was surprised that the support rep started shouting at me and got very rude and hung up on me. Well, I wasn’t worried about the multiple debits from my account, as IRCTC normally refunds those transaction back in a couple of days, but what I was worried about is that I lost my chance of getting a confirmed ticket when the fault was entirely theirs. They seriously need to increase their web server capacity considering the fact that they are literally pounded by millions of people at 8:00am everyday.
Moiz Tankiwala
November 4th, 2009 at 10: 05
At the time of booking,Rs 25 is included and mentioned in the ticket payment but not Rs 11..:(
March 27th, 2010 at 21: 31
If you book through PNB,BOI,Union Bank of India,Centurion Bank or ABN Amro bank acount, you will not be charged. Transaction is free.
May 11th, 2010 at 15: 13
If you book in counter ( in a long queue & transport change applicable from ur home & time) you can save all above